Coaching & Feedback
Build a sustainable coaching rhythm. Use GROW to structure conversations and SBI/BI to deliver kind-and-clear feedback that people can act on.
Small, frequent coaching beats rare, perfect feedback habits make progress visible.
Coaching turns work into a learning loop. With clear goals, short conversations, and fast feedback, people build skill and confidence while shipping real outcomes.
GROW frames 1:1s in minutes
SBI/BI makes feedback clear & respectful
Weekly reps → visible improvement
Managers coach; teams self-correct faster
Individual Impacts
How coaching + feedback change daily experience.
Clarity & Confidence
GROW turns fuzzy conversations into clear next steps—what we’re solving, options on the table, and the way forward. People leave 1:1s knowing who/what/by when, so they act with certainty instead of second-guessing.
Skill Growth
Frequent, bite-size reps plus SBI/BI feedback accelerate learning. Specific behavior-impact language shows exactly what to repeat or adjust, building judgment and craft week by week.
Motivation & Ownership
When progress is visible and feedback is actionable, effort feels meaningful. People take ownership of outcomes, follow through on commitments, and volunteer for stretch work.
Well-being & Trust
Kind-and-clear coaching reduces anxiety and rework. People feel safe to ask for help, try new approaches, and discuss misses without drama—lowering stress and raising engagement.
Team & Organizational Impacts
How a coaching cadence scales performance.
Quality & Consistency
Shared scripts (GROW, SBI/BI) give managers a common language. Expectations align across teams, and the “floor” of management quality rises—fewer mixed messages, more reliable results.
Speed & Fewer Redos
Regular coaching surfaces risks early and corrects course fast. Teams spend less time re-litigating decisions and more time shipping—cycle time drops, momentum improves.
Stronger Pipeline
Live coaching develops future leaders in place. People practice judgment, communication, and accountability on real work, creating a steady bench of role-ready talent.
Customer Outcomes
Better conversations inside the team show up outside: cleaner handoffs, faster recovery when things wobble, and more consistent service. Reliability builds trust with customers and stakeholders.
How to Practice
Simple moves you can use today and repeat weekly.
Weekly Behaviors
- Run GROW in 6–10 minutes. Goal, Reality, Options, Way forward.
- Use SBI/BI. Situation–Behavior–Impact + Begin/Improve next step.
- 1 feedback rep/week. Track like a workout.
- Close every 1:1 with who/what/by when.
- Log wins + learnings in a short recap message.
Leader Scripts
GROW (micro-prompts)
Goal: What outcome matters most? Reality: What’s true now? Options: What could you try?
Way: What will you do by when? How can I help?
SBI/BI (90-sec script)
“In today’s demo (Situation), when we skipped discovery (Behavior), the client pulled back (Impact). Next time, begin with 2 questions; I’ll back you (Begin/Improve).”
1:1 Recap
“Decisions: __. Next steps: __ by __. Support: __. Check-in: __.”
Metrics to Watch
Simple moves you can use today and repeat weekly.
Weekly Behaviors
- Weekly GROW 1:1s completed
- Feedback instances (SBI/BI)
- Decision clarity notes posted
- Pulse: “My manager coaches me weekly” (1–5)
- Time to resolve common issues
- Customer comment wins tied to coaching